How to create a Credit Note for a Sales Order

Tip of the Day: In Microsoft D365 Finance and Supply Chain (D365 F&SC), to see how to create a Credit Note for a Sales Order, follow the steps below.

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To create a credit note for a sales order, go to Sales Orders > Sell > Create > Credit Note.

Select the Sales Order and Lines that you want to credit > click OK

Note: This pop-up is controlled by the setting in AR Parameters > Updates > Safety level of invoiced orders

The original sales order status went from Invoiced to Open Order and the line was added the sales order with a negative quantity.